Legal
We aim to resolve every issue before it becomes a dispute. If you are dissatisfied with any aspect of our service — enrollment, billing, course access, or content — please use the channels below.
When raising a complaint, please include your registered email address and invoice reference (if applicable) so we can locate your account quickly.
| Stage | Timeline |
|---|---|
| Acknowledgement of your complaint | Within 24 hours |
| Investigation & first substantive response | Within 3 business days |
| Final resolution (or agreed action plan) | Within 7 business days |
If your complaint concerns a payment, cancellation or refund, it is handled under the timelines in our Cancellation & Refund Policy (refund reversals within 7–14 business days of approval).
If you remain dissatisfied after our final response, you may escalate the matter to the relevant consumer protection forum. Nothing in this policy limits your statutory rights.